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A: Physicians should not be required to divulge their home or cell phone/pager numbers. To CAP-MPT’s knowledge, however, this issue has not been judicially tested. Thus, it is critical to document all attempts to return calls, and to record when those attempts were unsuccessful due to “call blocking.” CAP members who encounter blocked systems may return the call by going through any third party with a switchboard, such as their exchange. Those calls usually ring through to the patient, although they may be identified as “unknown caller” or “private caller.” The physician may also dial “O” and request operator assistance. Still another method is to call the patient collect. Physicians should educate their patients that a call to the physician may go unanswered if patients choose to block their telephones to unidentified callers. CAP recommends posting this message in the physician’s waiting room and including an announcement in all new patient materials.
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