Management of High-Risk Areas

These common activities are frequent elements of litigation:

• Medical record documentation
  
• Tracking patients for recall / follow-up
  
• Diagnosis / treatment by telephone
  
• Prescription refills
  
• Laboratory results
  
• Referral to specialist
  
  

Risk Management personnel assist member practices in developing mechanisms to prevent errors and/or omissions in these vital areas:

Development of good physician-patient relationships.

"Risk Management is the expert management of differences that may exist between expectations and reality."

Differences between expectations and reality often precipitate tension and, ultimately, claims. CAP Risk Management helps physicians improve their focus on physician-patient communication, informed patient decision-making processes, complaint management and patient advocacy. Physician skill in these areas increases the likelihood that patients will have more realistic expectations regarding treatment outcomes.

The above focus is primary in all the following CAP Risk Management services and programs:

• On-site office practice risk evaluations
  
• Arbitration implementation (for office practice settings)
  
• Quarterly Risk Management newsletter, CAPsules
  
• Risk Management Alerts on timely issues
  
• Risk Management Articles
  
• Risk Management CME physician program accredited by the California Medical Association for 3 Category I units
  
• Risk Management programs for office managers and staff
  
• Individualized Practice Evaluation Programs for physicians needing directed Risk Management education
  

CAP Risk Management Personnel provide members the expertise of many years of experience in medical group and hospital risk management, office practice management, nursing, medical group administration, and continuing medical education programs.

Inquiries about Risk Management programs or services may be directed to:

800-252-7706 (Extension 8644)
OR
riskmanagement@cap-mpt.com

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